Content

  • Overview
  • Client Problems & Needs
  • Challenges for Tesvan
  • Our Solution
  • Results
  • Project Description

    AI/LLM

    AI/LLM

    AI/LLM

    AI/LLM

    Overview

    This case study demonstrates how Tesvan implemented Hallucination Testing in Chatbots to ensure consistent, factual, and trustworthy AI interactions. Chatbots powered by large language models (LLMs) often generate hallucinations—plausible but incorrect or fabricated answers—that can damage user trust and business credibility.

    To address this, Tesvan applied LLM-as-a-judge validation combined with reproducibility checks. This approach evaluates responses against domain-specific truth sources and verifies that the same input consistently yields the same factual output. The result is a chatbot that not only feels conversationally natural but also maintains reliability across diverse business scenarios.

    Objective

    • Detect and reduce hallucinations in chatbot responses.
    • Ensure consistent outputs with reproducibility checks.
    • Maintain trustworthy, factual communication with users.
    • Apply LLM-as-a-judge validation for scalable quality control.
    • Improve end-user trust and engagement.

    Challenge

    • LLMs generating fabricated or misleading answers.
    • Difficulty in measuring factuality at scale.
    • Inconsistent outputs for identical queries.
    • Lack of robust validation methods tailored to enterprise use.
    • Risk of user distrust due to unreliable responses.

    Solution

    • Deployed LLM-as-a-judge validation to automatically assess chatbot responses against factual ground truth.
    • Implemented reproducibility checks to ensure consistent outputs across repeated inputs.
    • Built a modular hallucination testing framework integrated into the QA pipeline.
    • Designed feedback loops to retrain and fine-tune models based on detected hallucinations.
    • Delivered trustworthy chatbot systems ready for enterprise deployment.

    Result

    By applying Hallucination Testing in Chatbots with LLM-as-a-judge and reproducibility techniques, Tesvan significantly improved chatbot reliability and reduced risks:

    92%

    reduction in hallucinations

    97%

    consistency rate across repeated queries

    85%

    increase in user trust scores

    50%

    fewer escalations to human agents

    35%

    faster validation cycles

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    Testimonials

    Guys did a fantastic job by redesigning our application in a very short time with high quality. They are supporting you in every question during the collaboration even if it's out of the scope of their business. We just asked for videomaker contacts if any, and they made the video. That's amazing!

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    Aleksey Kudrya

    Founder, Mnemonic Words

    Tesvan helped us set up a full-blown automated testing framework for our web marketing automation product that keeps the mission-critical functionality always under control. Highly appreciate it!

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    Janell Pechacek

    tailwindapp.com

    Tesvan has some remarkable knowledge of Cypress e2e automation. They filled the gaps in our automated tests and added new tests. Glad I chose them.

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    Raymond Huang

    Cofounder, legalatoms.com

    Guys did a fantastic job by redesigning our application in a very short time with high quality. They are supporting you in every question during the collaboration even if it's out of the scope of their business. We just asked for videomaker contacts if any, and they made the video. That's amazing!

    testimonial_image

    Aleksey Kudrya

    Founder, Mnemonic Words

    Get In Touch

    Contact Information

    Sevan, Armenia

    +(374) 99 790 270