Hallucination Testing in Chatbots
AI/LLM
AI/LLM
AI/LLM
AI/LLM
This case study demonstrates how Tesvan implemented Hallucination Testing in Chatbots to ensure consistent, factual, and trustworthy AI interactions. Chatbots powered by large language models (LLMs) often generate hallucinations—plausible but incorrect or fabricated answers—that can damage user trust and business credibility.
To address this, Tesvan applied LLM-as-a-judge validation combined with reproducibility checks. This approach evaluates responses against domain-specific truth sources and verifies that the same input consistently yields the same factual output. The result is a chatbot that not only feels conversationally natural but also maintains reliability across diverse business scenarios.
By applying Hallucination Testing in Chatbots with LLM-as-a-judge and reproducibility techniques, Tesvan significantly improved chatbot reliability and reduced risks:
reduction in hallucinations
consistency rate across repeated queries
increase in user trust scores
fewer escalations to human agents
faster validation cycles
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